Went to address at 1010 W Elliot about 3pm (not very busy) to eat dinner with a family of five. Was in section that already had 4 other families eating, and being served. Witnessed one gentleman send his plate back. Sat patiently for 15 minutes or more without being acknowledged. We finally got up and left. Before leaving I asked the hostess to speak with the manager (Kayla). Kayla seemed genuinely concerned, the hostess who sat us down confirmed it was actually 20 minutes since we were seated. She offered a gift certificate which I declined, I just wanted to make sure she was aware.