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| - I really don't enjoy grocery shopping in general, but I've come to rely on Hy-Vee for a consistently good experience. I have a few issues with this location, but the bottom line is that the excellent customer service ensures that I will always return.
I used to think their prices were too high for my everyday needs. Then I started paying more attention to the weekly ads and realized that they run a lot of excellent sales. Their prices often beat the competition, and I can rely on a decent cycle of sales on things I buy regularly (cottage cheese, yogurt, produce). The fuel saver program is outstanding. They make it easy to accumulate significant savings because they pair the weekly sales with fuel saver promotions. I also love that there is a long list of gas stations at which the savings can be redeemed, as opposed to some franchises at which the money is only good at one gas station attached to the store.
The hot deli counter has a lot of options, and the best part is that they're open late enough to be useful to me (9:00 PM).
I agree with the reviewers who comment on the store's layout. It's not necessarily atypical (dairy is allllll the way in the back), but it's not always logical either. For example, recently I was searching for the tortillas that were listed in the sales ad. I found tortillas in two other locations before I found the ones on sale in a third location. Why wouldn't all tortillas be in the same place?
As I mentioned above, the customer service is what sells Hy-Vee to me. The staff is unfailingly polite and engaged. A few days ago I was in a pretty neutral mood walking into the store. An employee who happened to be walking by the carts stopped to talk for a few seconds. It wasn't odd or insincere; it was just a nice extended greeting that put me in a decidedly good mood for the rest of my shopping trip. I can always count on the cashiers for a positive, interesting discussion as well. I can't stress enough that this happens EVERY single time I go to Hy-Vee, no matter the time of day.
I would only like to see two small changes to the Hy-Vee experience. There are almost always one or two items that appear in the ad that don't exist in the store. One item (Cottage Doubles) appears week after week and the store has never carried that item.
The other issue is that as friendly as the staff is, they are often unfamiliar with the store layout. Every time I've asked for directions to a particular product they have been unable to locate it without doing the same wandering I just did. This is particularly true with items in the sales ad. I can understand not knowing where every single thing is, but it'd be especially helpful if they paid special attention to familiarizing themselves with the sales that are being offered that week.
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