Douglas is an older cat who was beyond matted. Pat came and worked magic on my poor boy. I was concerned about his attitude and reaction. He did not turn a hair over his time with Pat. Pat was so calm and reassuring for both Douglas and me. She spent a significant amount of time with him. When she was done, there was nothing left to do; all was cleaned up and put back to normal. I will be calling Pat again for her wonderful service along with support for an anxious owner/cat mother and much relieved cat.