I am completely blown away at the amazing customer service I received from Carmax. I'll start my saying that we don't have the best credit, due to falling on hard times a few years ago. I applied for a loan completely expecting to either get denied or get a ridiculous APR. Within the hour, I received a call from Elisa. She set my mind at ease and assured me I could get approved. She texted me every step of the way. At the last minute I decided to trade in my car, and got WAY more than we ever expected. All in all, we walked away with trading in our car for a lot more than we thought. We got a great deal on a practically new car and we were treated amazingly by Elisa. We were never pressured to buy anything we didn't want. Thank you Carmax and thank you Elisa!