Wow--what a great experience in customer service! I came in the shop about 1/2 an hour before they closed and tried on about a dozen shoes. They have a great selection of shoes...some newer brands like Altra, which is a zero drop neutral shoe in varying degrees of cushion from minimal to super-cushy (I made that word up peeps...not sure what the technical term for max cushion is!).
I'm not a runner, but I know my way around running shoes I think. I know I need a neutral shoe and the gent that was helping me didn't argue with me. That was not my experience at the Runner's Den where the guy helping me argued with me that I needed a stability shoe. I've had broken and twisted ankles all my life and a few years ago, the surgeon's dx'd me with a foot deformity and confirmed that yes, I do really supinate...at which point they did a calcaneal osteotomy and an arthroscopy to reattach all the ligaments and a tendon...on both feet......Anyway, I digress. Point is, I know my feet! And they don't pronate. And this guy helping me here at iRun trusted me. I appreciate that.
I ended up not buying any shoes...I also have quite a large foot and they only go up to size 10 for women. But it was helpful to try on the size 11 in men's to see how they fit and which cushion level I needed. There was no pressure from the salesperson and he didn't seem to mind at all that I kept him over the closing time by 20 minutes. Just all around friendly and helpful.
Highly recommend this place!