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  • Had been a semi-frequent customer of Napolis due to takeout specials and occasionally good pizza. However, the rude service we got yesterday will be the last time we go there. I heard my husband order the mushroom topping, but when we got home with our pizza, we had a pepperoni pizza. My husband spoke to someone named Angela, and explained the situation and asked if they could do something for us as we did not want to drive back to get a new pizza. She said she KNEW we ordered pepperoni but they would deliver a new pizza to us for free! Great, right? Well, a minute later our phone rang and Angela was calling to argue again that we've always ordered pepperoni and did this time too! She insisted that we ordered the wrong pizza but she would deliver us a new pizza, as if we were idiots and she never made a mistake. Her bad attitude was unbelievable and confrontational!! My husband was as nice as can be to her and was not expecting to argue over a pizza topping. And other reviewers are correct. You get alot of stares from employees when you walk in and are ignored for quite awhle before you are even spoken to. There are too many good pizza places in town to deal with such rudeness. Not to mention the fact that the pizzas are sometimes raw and undercooked or in the case of our pepperoni pizza yesterday burnt on the edges. So long Napolis and get rid of that rude worker Angela!!!!
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