I absolutely detest this company! They are so off-track it's not even funny. I live out in the country & their drivers decide to get lazy and not deliver my package but tell Amazon that my package was delivered! Then it takes several days (once it took 2 weeks!) just to get them to actually deliver the package. I call customer service and time after time after time again I'm on hold for over 10 minutes before I can even speak to a human being. I almost want to cancel my Amazon prime account because they claim their sellers can choose any carrier they want and I cannot opt out of them using OT. I've had a driver show up in an old 70's beat up pick up truck looking scruffy, homeless and giving out a creeper vibe while home alone. This is not the type of delivery driver I'd like to see coming down my long driveway & show up to my door step! The last issue I had, I literally had a young (20's) girl call me from a blocked # and ask me to come meet her 30 minutes away to pick up my package LOL. The last packages they left out in the rain even though I had a covered porch right next to my front door! No business should ever choose OT as their carrier no matter how cheap they are; it reflects in their quality of service!
11.29.17 Update: Wow. . . OFFTRAC actually got my package to the right neighborhood but they actually left my package at a neighbors house because of muddy roads, LOL. This company is so ridiculous I just want to put them on blast everywhere!