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| - Went in for what I believe would be a pedicure which included a foot and lower leg massage. I was a drop-in and there was a lady sitting by the front desk with another lady who was giving someone a manicure. I asked about the pricing and what that included. I was told it included a foot and lower leg massage along with the pedicure. It turned out to be a disaster. There was no foot or leg massage given, and the pedicure was a sloppy job. The paint on the toenails looked awful because the cuticles were not done correctly and the toenails were not cut correctly.
I paid for the sub-service and left swearing to never return. Since I shop a lot in that center, I decided to stop in and speak to the owner about the horrible pedicure. When I walked in, it was the same lady as before in the front doing a manicure, but the other lady who had done my pedicure was not there. I asked to speak with the owner and she told me she was the owner. I asked her about the older lady who does pedicures. She said, "There are only 3 other people In here that work for me and they are all here." So I looked around and did not see that other lady. I said no, there was another lady in here a few weeks ago that was doing pedicures. She continued to protest that these were her only employees for years and years until one of their clients in the back spoke up and said, "I think she is talking about that older white lady that used to work here." Only then did the owner fess up embarrassingly saying, "Oh, that lady, she was only here 3 weeks." Like she totally forgot!
Now on top of getting a bad pedicure, now the owner was not being truthful about who she employs at her business. Ridiculous! I told her about the horrible experience I had with that person and she seemed very nonchalant like, "Oh well, nothing I can do now about it." Wow! This is certainly not someone I would ever want to do business again with in the future.
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