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| - The customer service here sucks! If you want to walk out of here crying then this is the place for you. I WISH I listened to all the yelp reviews. Stay away from here!
I came into David's Bridal because after browsing online I realized they have a lot of reasonably priced wedding dresses I really wanted to try out (plus they were having a sale). I came into my appointment with a ton of dresses I wanted to try on, and styles... My stylist didn't listen to me at all! (I'm the biggest push over and super shy so it's really hard for me to say something). But anyways she brought me a couple of dresses, and I did find a dress I liked but I wanted to try out a sheath style dress (she was brining me ball gowns and mermaid style dresses). I kept asking for the sheath style and she looked at me like I was stupid, and she said there was no dresses like that. I'm pretty sure she just didn't know what kind of dress that was. She just seemed so lazy and didn't want to grab more dresses for me...I only tried on 5 dresses. She pressured me into buying a dress, because my wedding was coming up in a couple of months and freaked me out saying it takes like 14 weeks for it arrive etc. I felt like I was the easiest commission she ever made, but whatever I liked the dress enough and the price was reasonable. I was afraid my dress wouldn't come in time for my wedding so I just bit the bullet and bought it.
When I was getting my alterations done, it was done by a nice enough man. He didn't tell me the cost of everything until the very end...just be prepared to spend a pretty penny on alterations.
I was happy and ok with all the annoyances with the sales rep... until I went into pick up my dress. IT WAS THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. I've NEVER in my life been treated so unfairly, so rudely. I came out of the store mortified, embarrassed and crying my eyes out.
I came into the store and was immediately greeted by a rude lady. I couldn't hear her at first and didn't know she was talking to me. She yelled "ALTERATIONS?!" at me like I was an idiot. I immediately apologized and nervously laughed saying, "oh i'm sorry... I didn't hear you the first time. I don't have great hearing." She didn't smile back at me, but she just rolled her eyes at me. She called for someone from alterations to come help me. A lady came in to help me, I showed her my receipt. I was a day late picking up my dress, because I don't drive and nobody at the time could drive me to the shop...I honestly didn't know that I had to call and say I was coming... but the alterations lady rudely went "WHY DIDN'T YOU CALL?! Your appointment was yesterday, my shift is ending at 8. (I came in at 7:30pm)" I apologized and told her that I was sorry I didn't make another appointment to pick it up, and I told her that I could come back another day. She replied saying that she would take me anyways since I was there. I immediately thanked her for her time.
Let me just say that I used to be a server at a restaurant so I feel like I have a really high patience level and tolerance for rude people, but the service I got here at David's Bridal was by far the worst I've ever experienced.
When I finally got my dress, she didn't bother to ask me if I needed any help. When I asked for help lacing up the back, she didn't want to. She said "I'll just button the top button" The dress was loose on me, how could I possibly see if the alterations I asked for looked right. She refused to help me and constantly rushed me. When I tried to hold my own dress up. My eyes started watering, as I tried to PICTURE...how it would look if it was laced up right. I would try and see if it was the right length etc.
This final fitting is supposed to be exciting. It's supposed to be fun. It's supposed to make me cry HAPPY tears not sad ones that I'll be getting married in this dress.
She constantly pestered me.. asking if I was done. She didn't even bother to ask me if all the alterations were ok. I couldn't take it anymore. I felt my eyes watering up, because nobody cared that I couldn't see how my dress looked. Nobody cared if I thought it was perfect. I went alone.. and I felt so alone and so sad.
I just took off the dress as fast as I could and walked out of the store with tears in my eyes. I'm not sure if it's true but I heard that my dress was supposed to be steamed... she did none of that. She rushed me and couldn't even help me with my dress.
I'm a reasonable person. I wouldn't have minded booking another appointment, she's the one who insisted on taking me so close to her shift ending. She constantly reminded me that her shift was ending at 8 and didn't even bother to help me in and out of my dress. She rushed me into signing the release form and kicked me out as fast as she could.
I came home and found that there was fabric that didn't lay right that I asked alterations to fix. I'm too sad to ever even go back there and ask for them to fix it.
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