I took my boy, Leroy Brown, to get groomed there for the first time. Leroy is a recent rescue and his fur was matted from being in the pool (my last dog had very different fur). He is a skittish dog and I was worried about how he would react. The staff there was amazing. The lady in the front was so sweet and loving, and won Leroy over immediately! The groomer came out and asked me what I wanted, and I told her I wasn't sure but wanted him "clean." ( The one other time I took him to a groomer they just trimmed his hair, not much help.) She took charge and took him to the back and to my surprise he went! About 2 hours later, I went to pick him up and they said he did great! No barking or fear. I was pleasantly surprised to see him walking out with ease, totally relaxed and looking clean and beautiful! He displayed no anxiety and even gave a little 'kiss' to the groomer. I think I have found his groomer for life!