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  • We have shopped at Smith's exclusively as visitors and now 100% since June. Christmas Eve we bought a large order of groceries. On Christmas morning we discovered that we did not have a small ($8.00) pork loin. We called the store but found it closed Christmas day. Today my husband returned to the store with the original receipt, and a receipt from Von's showing that we did purchase a replacement roast on Christmas Day. After waiting patiently, he was told that the roast had not been noted on the "log". He was also told that the only way to prove that the meat was not bagged would be to review the video tapes from that day, which would take some time. In frustration he left. I called spoke to an assistant manger and was told that this was the store's policy. Hmmm, OK Smith's ya just lost a loyal customer over an $8.00 roast. Not good customer service.
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