I've stayed away from this place because of the reviews, but its right down the street and my Mother wanted to go. It was Easter Sunday, 1 PM, so, it wasn't crowded at all. 2 of us had the Jumbo Bairdi Crab Boil and it was absolutely fantastic...meaty and sweet. Mom had the Jumbo Fried Shrimp plate and took half of it home...just great.
Perhaps, it was because it wasn't that crowded that everything was fresh and service friendly and timely. I would not hesitate to go back!
I didn't rate it as a 5 because "As good as it gets" only comes fresh out of the ocean...this was as close as you're going to get in Phoenix.