Ladies, I have been bringing my shoes here for the past year! I used to hold out and either 1) send the shoe back to my repair guy in Miami or 2) send them to the original manufacturer (depending on the brand).
Now, it's all B&L! And they are ridiculous cheap. I have brought many pairs of shoes here ranging from middle to high end designers and they consistently repair them back to new and charge me the same price for the same service, regardless of designer.
Other places will try to up-charge you based on the manufacturer of the shoe (see my review of Park Ave Cleaners and Shoe Repair on Rampart) but B&L keeps it real. And for that, I am appreciative.