Worthless reservation system. Had a 10:30am appointment with Stella and arrived at 10:25am. Someone was in the chair, but near the end and was finished at 10:26am. Stella took another customer that was waiting and looked at me with comment "oh you are my 10:30 that want take long". Wasting my time making a reservation on the internet and then wasting my time again by doing a non-reservation a favor is beyond what I can comprehend. Why I may not be able to impact your bottom line, I will do my utmost to spread my experience. As to "Eek!" there should be minus stars as well, as see no justification being given even one star.
Horst Binzer
Sun Lakes, Arizona