I have been going here since it opened and unfortunately had a recent terrible experience. I ordered something very simple off the menu. It took a ridiculous amount of time to prepare. The staff that was making the drinks had to ask if the cook had even started preparing as he sees me standing their waiting for a lengthy period of time. At this point the grilled cheese was still not done. After several more minutes and no indication that the order was even started I said I couldn't wait. They let me walk out without offering a rebate. Customer service appears to have gone down hill. I won't be retuning.