I have stayed at this hotel numerous times over the last few years and always loved it and never experienced any nasty attitudes like I ha e read in other reviews! However this stay was totally different. I asked for a late check out and they said they are fully occupied and would not be able to accommodate me. Ok I understood so I went online to see if any other hotels had availability so I can book to stay for a few more hours and came across multiple sites that had rooms for this hotel so it was not fully booked. When I confronted the manager on duty (josh) he was shocked at my findings. Told him this would be my last stay here and then he said he would give me a room but I would have to switch rooms. Fine. So I told him I need a 9pm check out he said ok and gave me a bill.
Next day at 7 pm my phone rang with the nastiest lady which was the manager (antonette or something like that) telling me I need to check out NOW or she would charge my credit card another night. I explained to her the manager (josh) gave me the room till 9 as she proceeded to call me a liar telling me she is with another employee that was there that day and that wasnt what was said! Told her I had an infant and I needed 30 minutes to get her ready so I can check out. We went to check out and her attitude was so far from how a manager running a hotel should speak to guests! After I explained a few things to her and asked for all 3 of there names her attitude fine tunes a little! I have never experienced such nasty attitude from any hotel before in my life! We NEVER stay or recommend this hotel to anyone! Lots of other more beautiful hotels that know how to treat there guests and accommodate them!