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  • I spent a good chunk of time and change at Roadrunner Sports, looking for new walking shoes for a big walking event. On my first visit the staff spent a lot of time with me, diagnosing my arches and walking style, then recommending some CUH-RAZY expensive custom inserts, along with some pretty spendy shoes, oh and don't forget the socks. I get it, up-sell. I am walking 60 miles in 3 days so I figured they were the experts and the shoes/inserts felt ok in the store so I bit the bullet and went with it. After walking several weeks and many miles in my new kicks, the inserts were literally causing me pain. No big deal, they have a liberal return policy so I went to return my EIGHTY DOLLAR custom inserts today to get a pair of perhaps more comfortable/less expensive ones, and they were so busy there was nobody to help on the sales floor. So I opted to just return the custom inserts. The guy at the counter (I think he was the manager actually) tried to argue with me that the inserts were fine, that the pain I was feeling was just my feet/legs getting used to finally having the support they've never had. Really? Because I was in physical discomfort every time I wore them, and I'm not willing to accept that I "just had to get used to them" after weeks of being patient. This isn't my first 60 mile walk, so I know what feels right and what doesn't. I give 3-stars since they do have a liberal return policy and my first experience was ok. I just didn't appreciate the lecture from the employee telling me how I should feel about their insanely priced custom inserts. My advice -- shop around, don't buy into the "custom" fit bologna, and you will probably find better elsewhere!
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