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| - Backstory: My 2012 Sonata has had a problem for several months. At first it was really minor, just a slight knocking that sounded like a small stone or acorn bouncing around under the hood, so I let it go for a while just assuming the stone or whatever it was would tumble out eventually. But it slowly got worse. I took the vehicle in to a different dealer in Scottsdale a couple of months ago and got my 60k service done. The sound didn't go away, and things got worse with my car. The engine started stuttering/hesitating at high acceleration. And then at max acceleration, I would get high revs but the torque would bottom out completely and white smoke would pour out the back of the car for a second or two until the engine finally "caught" and accelerated. Three weeks ago I took it back to that same dealer, who for the moment shall remain nameless, and they could find NOTHING wrong with the engine! I found this hard to believe. I even authorized a tech of theirs to drive my car home and back with all their sensors hooked up to the engine. They apologised and returned it to me the next day saying they could find nothing wrong!!
I drove it for a couple of weeks and it got worse and worse. I could hear something "tumbling" even when coasting, it was silent during coasting before. So in desperation I brought it to my old service yard and rep, Craig at Larry Miller Hyundai. Craig accepted the car the next day and called to tell me that they could definitely hear the sound and noted the problem. After doing a teardown, pulling out the oilpan etc, they found that the engine was basically disintegrating. Craig called me in and showed me photos a tech had taken. The oil pan looked like someone had been panning for gold with it, basically shiny metal debris all over the place from the engine ball bearings. The entire thing could have shat itself while I was on the highway, blown up or god knows what else.
A check with Hyundai HQ indicated that the issue was covered under warranty, AND Larry Miller are footing the bill for a great loaner car replacement while I wait for my engine to be replaced. I'm on a transplant list right now, it could take several weeks for a replacement engine. But the new car is even more comfortable than my Sonata, so I'm good with that.
Basically, excellent service from LM Peoria, and Craig Mathias is an absolute legend to work with, calls you and keeps you informed every step of the way. Hands down five stars across the board.
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