Very poor service. We were supposed to be picked up from Venetian at 10:00 pm. We were waiting since 9:45 pm. and there was no sign of the shuttle. I called customer service and I was put on hold while the rep was trying to find out why the shuttle did not arrive. I got disconnected while I was on hold. This happened multiple times. Finally a rep was able to research and told me that the driver left because of "no show". This is utter rubbish ...we have been waiting for more than half hour. The rep said another shuttle was on its way in less than 10 min. We waited longer than that and finally gave up and took a cab for fear of missing the flight.