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  • I'll start off by saying that I'm grateful for the team for their work in trying to save my cat. I'm sure that the staff is competent, at least to the best of my judgment. However, I wanted to be honest and leave my feedback & share my experience - hopefully to help the staff improve and avoid such situations in the future. I brought my cat in for thyroid issues and severe dehydration (due to the thyroid). I knew that the outlook was bleak, but we wanted to do what we could to save her. We dealt with two vets here - one during the day shift, and another at night. The first vet in the daytime was wonderful - she didn't mince words or give false hope, but she was compassionate and thoughtful in dealing with us. Unfortunately, our experience at night was not so great. We noticed right away that the vet in charge that night was frantic, running around the place with a very nervous energy. I just chalked it up to her being busy. However, it was very unnerving and made us feel uncomfortable. When she broke the news to us that our cat hadn't improved, understandably we needed a moment to take it in and think about our options. Instead of giving us that courtesy, she just kept staring at us, as if expecting a speedy answer. We felt pressured and very awkward. We just asked her for a moment. Unfortunately our cat didn't make it. I don't blame the clinic at all, I'm sure they did all they could to save her. We went into the operating room to say goodbye, and then to take a moment to grieve in the adjacent waiting room. What stays with me even now when I think about that night, is that a minute after our cat died, and we were still crying in the next room - we could hear loud laughs and chatter coming from the operating room where our cat was still laying. I'm sure to the staff it's an everyday occurrence, and I totally understand that they can't take every pet death to heart - but I thought it was extremely disrespectful to do that so soon and so loudly, knowing that the people next door just lost a pet of 17 years. The awkwardness didn't stop, as we were leaving, the receptionist stopped us and asked when we would be coming back for a follow up. We told her our cat died. You would think in the 20 minutes we were grieving and listening to funeral options, someone would've given her a heads up to avoid something so awkward.
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