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  • we made a reservation for 10 people, all of us had paid for babysitters that night AND driven in from various suburbs and parts of town. there was snow that weekend and so had called the restaurant MULTIPLE times to confirm our reservation. NO RESPONSE. we got to the restaurant and it was closed! all the other restaurants in the area were open. (THANK YOU Avenue B for accommodating our large group, dietary restrictions and a delicious meal). It's fine if you choose to close your restaurant, but the professional thing to do is to call your patrons to let them know so they can make alternate plans. no one even bothered to call/respond to our numerous voicemails when the restaurant finally DID open. When we finally got in touch with them, the guy was completely unapologetic and acted like "what the hell do you want me to do about it". Here's an idea: how about, apologize, offer to make it up to us, etc. etc. NOTHING! If this is the obnoxious and lackadaisical attitude they have toward customer service, I worry about the quality and care they put into their food. we will definitely not be back. https://www.tripadvisor.com/ShowUserReviews-g53449-d8704218-r346640626-Chaz_Odette_s-Pittsburgh_Pennsylvania.html#
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