I've been going here for almost three years, even brought my friends to get their piercings and tattoos here because the staff is amazing. I got my septum done by a guy who said he was a paramedic. The half side of his head was shaved and he had piercings himself. I'm assuming it's Jay. But I came in after asking questions about repiercing the septum because I had to take it out because It wouldn't flip in for work.The guy I was talking to was extremely rude to me saying I just wasted my money and there's no way to repierce it, on top of the tone he was giving me. Talk about customer service. I don't even know if I want to bring my friends here anymore just because of him.