Showed up to this location 12 minutes late due to construction in the area. Was told I was 2 minutes too late to have someone help me. Mind you, there were 6...SIX...costumer service reps staring at me (doing nothing as far as I could tell) while I was being told this! If they were really busy I would get it, but this was not the case. :-(. I ended up going to the Apple Store at Fashion Show mall and received AMAZING service there. Skip Town Square and just go to Fashion Show, you won't be sorry!