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| - I took my 15 y/o daughter for a dad/daughter date night. I want to start off to explain that I typically give a new place two tries, just in case it was a bad experience in which we all have time to time, but this was different...
So the two of us walked in and after a few minutes a lady greeted us and asked if we would like to sit outside. The waitress pointed through the glass window at a table and asked us to go on ahead of her and have a seat. When we walked over to the table, it still had dirty dishes and glasses on it from the previous people. We went ahead and sat down and waited for someone. After 20 minutes, someone came out and asked if they could take our drink order and then started to clean the table. As I was about to ask for tea, she stopped me and said they are having free beer and wine. WOW, this will definitely make up for the dirty table. She said she would send someone out to talk to us about what they were offering and she quickly left with the dirty dishes. I stopped her before she could leave to ask if we could please get some water while we waited. She nodded with a little frustration because she was obviously very busy.
Thirty minutes later she came back with water for us. We had not seen anyone until now. She filled our water glasses and asked us what we would like to order. I went ahead and ordered our food, Pad Thai and Pad SeeEw Noodles, seafood. When she said took down our order she took our one menu we had to share and started to walk away, but I stopped her and reminded her that we are still waiting on our drink orders. She apologized and said she would send someone right out.
Twenty minutes later, a waitress carrying a plate came outside and was seeking the table the dish belonged to. She was too far away to get her attention without yelling across the patio, so I waited to see if it was one of our dishes when she would come over our direction. She asked the first few tables then went back inside. I saw her ask another server inside and she pointed to us through the window. When she arrived, it was our Pad Thai. She put it down in front of us with 1 chop stick and quickly walked away. Ater about five minutes, I looked atm y daughter and said we would go ahead and take turns because it was getting cold. She was starving and so was I. Not classy of us I know, but I figured it was a new business and wouldn't stop us from turning it into a funny moment to remember.
Another fifteen minutes later, the Pad SeeEw was brought out and the server quickly turned to walk away. I stopped her and asked if we could get a second pair of chop sticks or silverware please. She said OK and came right back with some. We both took a bite and the seafood was not only undercooked, it was completely raw. I love sushi, but this was beyond inedible. I told her not to eat anymore of it and we both finished the Pad Thai.
It was a new restaurant, so I figured they need to organize and we would try it again in a couple of months and laughed it off. After waiting for a check for another twenty minutes, I told my daughter that I would teach her the proper way to complain, without being rude or inconsiderate. It was a teaching moment. I got up and sought after a server and asked for a check and told her the problem of the uncooked seafood. She asked if we would please sit back down at our table and she would send over the manager. I told her I wanted to pay for the Pad Thai only, and we really wanted to leave, but she insisted that we must talk to the manager. Reluctantly we went back to our table and waited. A few minutes later the manger came out and addressed the table next to us asking if they had a problem. They said no, and I put my arm up and quietly said that was us. He turned to us and asked what was wrong. So I told him everything. Again this was a teaching moment for my daughter on how to be polite, but complain. After all, constructive criticism is a good way to learn and grow. We figured we would try it again in a couple of months. They just needed to work the "bugs" out.
He said ok when I told him and I asked him for the check for the Pad Thai. He said one moment and walked away. A few minutes later the bartender came out and asked the table next to us if they had a complaint for him. They said no and looked at us. Obviously, the manager sent him out. Now we were embarrassed. When he turned to us, we said no to him and he went in. The original server came back out to us and handed us our check and said she had heard what we said and walked away. We were both mortified and felt like we had acted inappropriately and ashamed. The check was for $16.00+ for the Pad Thai. I paid it, but was completely surprised that the manager didn't simply let us go with an apology and hope that we would give them a try again in a couple of months. Because of how they made us feel, we will not be going back to them again
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