We went to fill our reservation and they were so nice, quick and even let us tour the 5x5 before we signed anything. They answered our questions quickly and it made us so happy they have an online portal for payments and to manage our account! Since then, we have needed water a few times and thankfully they have a fridge stocked with water bottles. Perfectly cold for after a couple hours of work in the sun loading our things into the storage unit. What great customer service!