I wrote a review once and deleted it because their manager, Barron, was SO AMAZING, at resolving an issue.
I arrived at the Westin on maybe 3 hours of sleep because my connecting flight had been cancelled and I had been given another flight the next day...but at 4 am.
It was noon when I arrived and they were really nice about letting me do an early check in and the Westin bed was a dream, especially on no sleep.
I woke up around 11 pm and walked the neighborhood, which is super walkable, but also, a VERY BIG go out area, so I found a lot of bars and clubs but not a lot of food still open. I called room service but they forgot to deliver it and I waited two hours (I was warned there was an hour wait at that time).
The next day the manager sent up my order, with desserts, on the house. I was so happy and surprised.
Excellent customer service and really nice location and room.