I ordered a pickup for lunch. When I entered the manager and the other woman upfront greeted me by name and had everything ready with sauces, napkins, etc. I've been to a lot of places for pickup and the majority of the time I have to wait and I'm never greeted by name. I've tried some of the food already and everything has been good so far. I tried the avocado (haven't had Vivas) but this was excellent and had a perfect balance of seasoning. I spent $20 (got the whole chicken) and the experience and food have better than places you spend $75 for dinner at.