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| - I took my two cats in this weekend to get groomed. Each cat kennel had their names and our phone numbers written on them in big black sharpie. We also filled out paperwork stating the specific work to be done to each cat. Then it was further discussed in detail over the phone what I wanted done. Both of them had been to Bonanza for grooming before. One is big and is a male. The other is a petite little female. The female was to be sedated and given a lion cut; she hates being brushed and we have to do this once a year or so. The male just needed his chin area trimmed because he likes to play in water and starts to smell like a wet sponge; we had also asked for his rear end to be trimmed. I got a phone call halfway through the trimming that Patch, the big male, had lost 3 pounds and that it was a significant weight loss for a cat. They asked if I would approve blood work. I thought it was odd because they had just been in to their regular vet for shots and their weight was fine so I declined the blood work. They also told me they accidentally cut him and he needed stitches! We would have to come back in 2 weeks to have the stitches removed. I was shocked when my son picked up the cats to find out they had completely switched the cats. The one that only needed a chin trim had a complete lion cut, the one with all the mats only got a trim. Worst of all...they put the big male under sedation WITHOUT PERMISSION. They charged me FULL PRICE and then told me they would do the other one at no charge since they screwed up. I asked to speak to the office manager. I told her how shocked I was at such a blatant error, then to add insult to injury, they injured my cat - gave it stitches - and then charged full price!!!! The office manager tried to blame the injury on the fact that "Patch" had lost so much weight and had so much skin hanging. Kind of like I was a bad owner who wasn't caring for my cats. She eventually agreed to refund the money. We made arrangements to go back the next day to get the correct cat done. The next day I decided there was no way I was going back. I realized that there was no weight loss at all.....they switched the cats. The male is large, the female petite. Callie is the one that ended up with the stitches, not Patch. Thank goodness I hadn't wasted money on blood work. Wonder why it didn't seem odd to them that one cat gained 3 pounds and the other lost 3 pounds??? Further, how do they switch a male and female without knowing? Especially with their names written on each kennel!!!! It was clearly visible that Patch was a male after they trimmed every existing piece of hair off him! Anyway - what a cluster. Really just inexcusable. Mixed up the cats, tried to convince me one needed bloodwork due to severe weight loss, injured one cat and got stitches, then charged me full price. Shocked and disappointed.
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