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| - Okey dokey guys and gals, feel the need to get this off my manly-manly chest.
I freely admit that we have not been kind to our A/C unit. After watching a gazillion commercials telling us to get a tune up, we scoffed, as if our unit would run forever without some professional attention. WE WERE WRONG! As the spring sprung and it was time to close the windows or watch our 7 year old explode from pollen overload we realized that something was amiss. We promptly ignored it and went along on our way. As the heat of the summer has hit we now find ourselves on the ugly side of no air conditioning! Bwah-bwah-bwahhhhhhh.
With the backstory told, I will now tell you why NOT to call these cats:
We called 24 Hour Air to come help us out. The technician came at the appointed time and was quite peasant. Our house was the usual mishmosh of humanity with friends over, kids running hither and yon, and myself prepping for a catering. 24 Hour Air charges $49 for the service charge which is a fair bit lower than most of these companies and this is where we find out why! The tech (tho very nice) merely checked our freon! It was low and he replaced 2 lbs of freon at $100/pound (this is about the going price, kids!) We felt cool air coming out of our vents and he charged us and left. In three days we had no air again! We called Morris Jenkins to come out because we started to feel like we had been duped. Indeed, for the $79 service charge at MJ, we actually got service (cleaned the entire unit outside and inside, checked it out and found the actual problem)! In fact we found out that our coil had a leak and the fan motor had burnt out! He let us know that you never actually lose freon unless there is a leak somewhere (apparently this is HVAC 101). Upon looking at the invoice from 24, we found that the tech had written a small note stating that if the air failed again it would be due to a leak and that they would have to come back and fix it! Had he actually looked at first this $250 charge could have been avoided and we would be delighted with 24, rather than feeling like they are poaching $250 and then hitting us up later for the cost of the repair.
I then took the time to relate my concerns to 24 Hour Air on their comments page. I let them know that we felt duped and that they should feel obliged to resend a tech, fix what was wrong and subtract the $250 from any repair cost. They have not responded in any way whatsoever. They suck!
This is in no way a review on Morris Jenkins, we found their service to be very good and they seem honest, but we also feel that their pricing structure may be a little high so we are trying to get a bidding war going on with more reputable dealers to get our best price before the heat wave hits in 3 days!
I hope this is a lesson to those who are like us. Keep your system running with those crazy "tune-ups", it will help in the long run and you will continue to be cool as the other side of the pillow!
C-ya
Vic
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