I've been to their other location on Warner and it's always busy and service was always good. Food was good so I was excited to see a location closer to my house.
Walking in, the decor is interesting. I'm guessing previous owners. But it was all decorated like a beachy tropical island place. Maybe former Caribbean restaurant?
Anyway, right away I noticed only one guy working. And he was the same guy I've seen at the other location. Once we were there, maybe five tables of other people showed up. Still one guy working.
We ordered spring rolls and eggs rolls to start. Spring rolls were clearly premade so they were chilled and chewy. Eggrolls were hot and tasted good.
I ordered pho tai with extra beef on the side. I do this because I like to add the raw beef to the hot soup and it cooks the meat and keeps it tender. Versus when they boil it in the soup and by the time I eat it, it's tough.
Anyways. It wasn't until after I had a couple bites I realized my soup wasn't hot. It was barely hot enough to cook the beef.
I wanted to ask the guy for a cup of hot broth to help warm it up but he never once came back to our table after we got our food. It was annoying because I kept making eye contact with him and he would just walk the other way.
Finally I just gave up. Got a to go order and heated it up once I got home.
I'll stick to the other location from now on. Yes it's further but it's just better.