I tried other carpet cleaning companies because of coupons. I still spend less with Stanley Steemer and the customer service would be worth the extra price. However even with good customer service, the prices still are very competitive. Every employ shows up on time and very easy to work with when they arrive. The employees listen to what I want and are very professional. I am always satisfied with the amazing customer service I receive over the phone and in person. A guaranteed good job. You take your chances with the other carpet cleaners. Do not be fooled by paid advertisements.