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  • *****update**** They emailed and said it's a franchise location and they would look into it! I never heard back, so I'll never step foot in ECW again, which is a shame, they do have tasty wings! We went to EastCoast Northlake here in Charlotte last night for my birthday. My wings came out incorrectly and the ones that were correct, were cold. I asked for them to be replaced, after about 15 mins, they brought them out. I had not been checked on at all during that time, we had no napkins and my drink order had never been filled. I then asked for the manager. At 20 min mark someone came out and said he was still on the phone, but she was part time manager but not today. I said, I'll wait. The owner/manager came out at the 29 minute mark after asking for him (49 minutes total) and before I could explain anything he told me that this could go one of 2 ways, he could make my experience perfect or he could call the cops. You can imagine at this point, I am very upset and this guy threatens me. I tell him to call the cops on me, that I would wait. I am 100% disabled veteran, a former cop and a teacher in this community, so most of cops know me, so I told him to let them know that SSG Merritt would be here waiting. He pretended to call the cops and my spouse insisted that we leave as I was starting to really get upset. I have never been treated with such disrespect in my life, especially when I was the one wronged. I love the wings there and used to go to the Mooresville location weekly and I was on the wall of flame. But after the hostility created by the owner and getting the cops called on me when his restaurant was the one who screwed up, I plan to tell every person I know and post on every social media outlet about the treatment I received at that location and on my birthday.
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