So I've bought furniture from them before and usually it's a good experience. **BUYER BEWARE** of items sold off of the floor. I should have stayed to look at a rug we bought off of the floor before he folded it up but Ray our sales associate was really pushy to get us to grab the car. Needless to say he was a nice salesman but he knew that the color would be off where the furniture had been sitting on it and where all the traffic from buyers would be stepping on it. Usually when it's too good to be true it is! Orig. $399 and got it for $160.....but we'll see if we can steam clean it and get some of the stain out. So don't give RAY (Asian guy) your business.....we bought a $2500 sofa set as well and he could have at least tried not to dupe us into getting the measley few dollars more commission and told us the rug wasn't worth it. Cmon man....honest living...be good to your buyers that's how you get repeat business. Instead now I have to put you on blast for being dirty! Please take into acct what others have said. The customer service was great for the most part but when you spend $2500 and you can't even tell the buyer that a $160 rug off of the floor isn't worth it, you are scraping the bottoms of people's pockets to fill your own. So scummy