| rev:text
| - I was recommended this place as an alternative for Kaner's in the downtown core. Since it was close to my office, I decided to give it a shot. On my first visit, I visited the shop with a colleague to check out their service - asked the gentleman to show me an example of their shoe repairs - the guy professes to have trained the owner at Kaner's.
To be fair, I have taken a few pairs of less expensive shoes there and the repairs have been ok. On my last visit, I took a pair of very expensive patent leather designer pumps and asked him to remove the heel and reattach it, as I felt that the heel was loose. I also asked that he do his best to repair the patent that was lifting off at the base of the heel and to replace the insole.
A week later, I picked up the shoes. Much to my dismay, I was charged almost $50.00 for the job - to which the shopkeeper indicated that he was not making money on my repair. The heels were dull since he decided to spraypaint the heels - I would have preferred that he called me first to ask me whether that was ok or not before changing the finish of the shoes. Additionally, there was dried glue all over the shoe - on the patent top part, near the heel base etc. When I complained about the glue, he scraped some of it off and told me that I was being too picky and that nobody was going to look that closely.
My thought is this:
1. If you are going to charge me $50.00 - I'm going to expect you to do a top quality job. Expect that I will inspect your repair with a magnifying glass.
2. If you're not making money on the transaction, then you should reconsider your pricing instead of complaining to the customer.
3. If you are going to change the finish of the shoe, call and ask whether that is ok or not.
About a week after I picked up the shoes, I realized that the heel had been broken in half (not where it was loose, but in the middle of the heel). I did not go back to complain since I could not absolutely guarantee that Novelty was responsible for the break even though I had barely worn the heels since getting them back and never had an issue with them before that. Thankfully, after some persistent calling, I was able to obtain replacement heels from the factory in Italy and will be getting them replaced by Kaner's.
After my experience with Novelty, I will not be taking any shoes here nor will I be recommending this shop to any of my colleagues/friends.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)