I know a lot of people give this place high reviews but I'm not sure why or if they're legitimate. Many people I talk to told me it wasn't good food or service and my two experiences there were horrible. Once I waited at the door for 10 mins while the 3 workers didn't even look at me or say hello or anything. I assumed they were busy and let them keep doing what they were EVEN AFTER I told them I wanted to make a custom bowl. They took 2 random people that came in during this time and finally I said "is someone going to help me" and claimed that you have to wait right in front of cash to order first. I mean...really? I was the only one in the store for the first 10 mins and told me I wanted to make a custom bowl and nobody felt the need to say ok let's order here or ok can you pay first or OK CAN WE HELP YOU.
The second time it was the same horrible no help experience and the food was bad and soggy on top of it. I love poke and toronto has soooo many good places around, so don't waste your time here, you'll be disappointed.