They were very nice. I made an appointment, though I don't think it mattered because, when I arrived, no one asked my name or confirmed the appointment. My technician was very nice, but the pedicure hurt a bit. I know it was not intentional, but she cut my toe a little (enough to bleed). When I go for a pedicure, I want to relax, not be twitching in pain from the trimming or callus removal.