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  • My main complaint is for the Eastern location & their dishonesty & worthless customer service. 2/21/15 Ordered food for pick up, hubby brought food home but they forgot the guacamole & chips ($4.99). It was less than 30 mins before I called and spoke to Ramiro the cashier, who also was the one who bagged our food (per hubby) and told him they forgot the Guac/chips. He stated they will credit it back to our credit card. Ok, so I wait, and of course I forgot and today I remembered. Of course it's a lousy $5.40 but it's the principle of it that pissed me off because it's now 2 weeks later and I still haven't gotten any credit in my bank. If you want to keep customers coming then honesty and good service is all you need. So I call and I got Ramiro right away, informed him we never recv'd our credit and he quickly says "hold on", after a minute he comes back on the phone and says my manager said you need to come in for the credit. So I said No, I need to speak w/your manager. Mike, the manager, gets on the phone and I'm telling him about the situation and he keeps talking over me & then says that $5.40 is not a big deal!! Might not be for him but it might be for others. Doesn't matter how much the amount you don't tell people it's not a big deal! No apology or anything just made it seem like I was making a big DEAL out of it. Anyways he ended up saying they can't credit our card after 24hrs and kept repeating he doesn't know anything about the situation! well youre the damn manager doesn't matter, you find a way to fix the situation. Throughout the whole convo he's being sarcastic and condescending with his statements. Then he says what do I want to do, I told him you tell me, it's not my fault you didn't credit me back. He gave me a choice to pick up reimbursement or we had to get reimbursed thru the corporate office. Told him we will come in to pick it up in the store. Anyways NEVER again will I eat there because service alone was terrible!!! Horrible way to treat customers!
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