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| - I hired Farnsworth Realty & Management Company over six years ago to manage a rental property (9426 w. Virginia Ave Phoenix, AZ) my husband and I own. We were looking for a trustworthy company to manage the property as we are not in Phoenix, Arizona where the property is located. For the first few years everything went well. However, I started noticing that the property went unrented for five-seven months at a time. This home is an investment property and a source of income for my family, having it unrented for such a long period of time is money lost. In the more recent years working with them, I was confused several times with other clients. One example of this is I was once billed $1,400 for a garage door on a home belonging to another client of theirs. They blamed it on a filing mix up. Human error happens, so I let it go and continued on with them. On April 1, 2011, the current tenants moved in and were given keys to the house and the mailbox. The tenants informed management that the mailbox key was not working. Perhaps they were given the wrong key. Instead of replacing said key, they resorted to name-calling; they called the tenant "bipolar." This is no way to conduct you in a professional setting. This was a simple issue that could have been easily resolved but instead was turned into quit an ordeal. The final, most important issue happened on April 20, 2011. The tenant noticed there was a problem with the air conditioning when they attempted to use it. Naturally, we sent a professional to take a look at the situation. As it turns out, the air conditioning condenser had been stolen. The management company is required to conduct an inspection when a tenant moves out of the home. It is obvious that many things were over looked in the inspection, that is, if an inspection was ever done at all. This error is now costing me $3,500 to rectify. Also, in the Move-In Inspection Report filed by the new tenants, there were many issues. There were problems with cleanliness, holes in the front door and a non-functioning outlet. These were all issues that management should have been aware of prior to new tenants moving in. Not only should they have been aware but they also should have made me aware of the situation if it was that bad. I trusted them to take excellent care of my property and those living in it as I would if I were there. I trusted them to do their job. Instead of taking responsibility for their mistakes they have given me the run around and have yet to resolve the issue. This entire situation has been an extreme lack of professionalism. This is not how business should be done.
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