Ownership and management is completely lacking. I even worked here, I told the owner the lotions on the shelves that are for resale were noticeably used, she in turn told a brand new employee in training that I was stealing lotions from the shelf simply because i had pointed this out to her. The memberships are on contracts, the owner keeps everybody's card information on index cards in the back, including expiration date and security code, and hires all her employees off of craigslist so really how secure is your financial information. For this reason alone is why I would never use this salon.