I don't know why this place has such a low score. It is by far my favourite hotpot place in the GTA. I live downtown in hotpot central, but every time I go to visit family in Richmond Hill I always make sure to stop by this place. First of all, they have jumbo shrimp! I'm not a big shrimp fan, but this is a huge plus since most hotpot places that offer shrimp give you the the little measly ones. Their seafood options overall is quite large and they don't limit the number of orders you can make. In fact, their entire food selection is quite impressive and I'm very pleased with the meat portions you get when you make an order.
I've never had bad service at this place. The waiters have always been attentive and polite. That being said, I did take one star off as they do have a tendency to forget orders and the portion of cuttlefish they bring is so small that you have to make multiple orders just to get enough for the table. (Not a real problem, since they don't give you a hard time for it...I just really love cuttlefish).