I am giving one star because zero stars is not an option!
I have been doing business with these folks for years now. Same rental vehicle and same debit card. After making a reservation online and then actually speaking to Ralph on the phone, I assumed all was good to go as usual. This was not the case! I showed up to pay and Ralph tells me he can no longer take a debit card to pay for a van. Instead of trying to help me, he and his coworkers tried to push me out the door without any kind of clarification as to why and when this change occurred. After arguing with Ralph and his coworkers for 10 minutes I asked him to call a UHaul representative and allow me to speak to them to find some answers, as Ralph had none!
The UHaul rep said that is definitely not the case and we NEVER said not to take debit cards! Ralph went as far as to point to a sign he printed out that states..."credit card only for van rental"!
This guy was SO WRONG that I really couldn't believe he actually runs a business! Had I desperately not needed a van I would have walked away in disgust. Wait...I actually did walk away in disgust and will NEVER rent from him again!