Buyer beware! If you're trying to use a coupon know that they'll come in tripling the cost of the coupon. You'll also feel like you're at a car dealership with the high pressure sales. They don't give you an option on the pretreatment, they'll say everything is soiled even though it's not. They make you fill out a survey at the end with the person standing there, it was very awkward. My carpets came out clean but they didn't do the stairs or closets (I opted out because it was too expensive $3 per stair). They wanted to charge me $120 but when I said the coupon said $35 they knocked it down to $90. Overall my carpets are clean but I'll opt for a smaller company that isn't a sales tactic next time.