I've always had good experiences here but today was such a disappointment. I came in for a pedicure with my husband for an early Valentine's Day treat. My pedicure took less than 20 minutes. I basically soaked for 5 minutes, got a short massage and then he painted my nails. No scrub or anything. My nail tech did a sloppy job with my polish and kept having to correct his work and was continuously and uncomfortably scratching me with his nail to remove the polish from my cuticle.
After my pedicure was finished, my husband was only halfway into his. Since we came in together, I stayed sitting in the massage chair next to him waiting for him to be done. After about 3 minutes of waiting, I was told to go to the dryer to let my toes dry. The whole point was to come in and spend time together. It has now been 13 minutes since I was asked to move from the massage chair and my husband is still getting his pedi.
We brought this up to the manager and he was apologetic and offered a 15% discount which I appreciate, but now we know that this is not the place to come to enjoy a pedicure together.