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| - Just went there for lunch and left regretful and upset. What was supposed to be a relaxing lunch date with my sons left me angry, annoyed and anxious! After being seated, our waiter appeared and quickly asked if we were ready to order. I asked if we could have a FEW minutes. He quickly disappeared, later came back with water glasses and that's where his attentiveness ended.
The waiter from the neighboring table brought us complimentary chips and salsa and I saw that guy more through our entire meal than our waiter and felt bad the few times I stopped him to ask questions. Anyway, I'm thinking our waiter would be back in 5-10 minutes but actually didn't see him for at least another 20 minutes. Now mind you, that I used to be a waitress in a former life so I'm trying to be calm and understanding, having experienced "being in the weeds" on several Saturday nights; but it was 1p on a Saturday afternoon with the restaurant at 30% capacity, at most. When he finally returned for our order it was so rushed, I didn't get a chance to order our drinks and specify NO GUAC on any of the plates. I decided to chalk the margarita vs sangria choice I was trying to make and the boys Mexican sodas but had to wave down the fore mentioned waiter to ask for my waiter.
After a few minutes, another guy appeared asking how he could help because my waiter "step out for a moment." After making my request, we didn't see our waiter again ( and couldn't clarify if the message was received) until he walked by us, with OUR meals in hand to address ANOTHER table. Weird/unsanitary , I thought, to have other people breathes around others food. He made his way back to us with our meals ( no GUAC thankfully) and asked if everything was ok before disappearing again. The food was nothing special. I got the Texas fajita, my oldest son the steak lunch fajita and the youngest the kids cheese quesadilla. The most delicious thing on any plate was the refried beans and that's saying a lot. Everything else lacked seasoning and favor.
After clearly finishing our meals, even giving the unmistakable universal sign by moving all our half eaten, ready for boxes plates to one end of the table, it took another 15-20 minutes for our server to come by and ask if we needed anything. I specifically asked for boxes, 1 churro and flan and the check. He returned when the desserts were ready with only those. He then asked if I would like boxes and bags. I said yes please, along with the check. He came back a few minutes later with several boxes, started boxing a plate then stopped and disappeared; still no check. Now, I'll give them that they're desserts are big but again, nothing special. The churro were ok. The flan...smh... The bottom layer was clearly burnt and separated from the rest. My oldest tasted it and was disgusted and the youngest didn't even touch his.
After another 10 minutes of waiting, I was fed up and went to find my waiter as he was "just printing your check now." Of course when he finally hands me my check, there are items on there that I didn't order. I immediately ask him to correct it and ran my card. I wanted so badly to leave a 15% or less tip but I knew he would relate it to something else (me) instead of his abominable service. Long story short, it was my first and likely my last time.
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