Overall good experience. My window was repaired two days after calling and the cost ($175) versus the mechanic ($300) was great. They are very helpful, friendly and professional. The gentleman that came to my home for the repair was done in 15 minutes which was surprising.
My only complaint is that the plastic piece that surrounds the door handle and door lock was broken during the repair and it was not brought to my attention by the employee. I wish I would have noticed the damage when I was shown the window after it had been repaired. In the future I will either stand there and watch during the repair or check everything before the employee leaves.