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| - I have to begin by saying I love my 2014 Kia Optima and recommended the dealership when my husband was ready for a new vehicle. He purchased a 2017 Kia Sportage and loves it as well. We both dealt with Fleet sales and had positive experiences. My rating is based on the service department only, not sales.
I've had to return to the service department 5 times over a period of months. My first issue was a 'peeling' steering wheel. The first time I was told by one service advisor to bring it in and it was 'patched'. Over a brief period of time it peeled again. I was then told by a different service advisor to bring it in and the entire steering wheel would be replaced but had to be ordered. When I had no call for over a week, I called the advisor who informed me the part was in, but the parts department hadn't notified him.
Within a week of having my steering wheel replaced, my horn began blaring for no reason in the middle of backing out of a parking spot. I shut the car off and it continued to blare for no less than 10 minutes, then died completely. I now had no horn. I called the service advisor and he told me to bring it in. I was told the tech could not figure out why that had happened and assured me there was no pinch in the wire and fixed the horn.
About a week later, my horn went off again and blared for 10-15 minutes, then died. I went straight to the dealer. No apology from the service advisor, no empathy. The car was again looked at by a tech who now said the horn (or wiring) had burnt out and he located a pinch in the wire) so why wasn't that found the first time) and that it was NOW fixed, but they had to order a new horn. The advisor said he would call when the part came in.
I received no call after a week and a half, but instead called into the service advisor asking him why he never called. He blamed it on the parts department (once again) saying they never let him know the part was in. No apology once again.
Today I finally had my horn replaced. It sounds like the horn in a kid's toy vehicle and not like a 'real' horn, but at least it works (for the moment). I don't have much faith, but we'll see.
All in all, I've spent over 8 hours of my time in the Kia waiting area because initial repairs were not done properly and there has been little accountability and no apologies. While I love my Kia, the service department leaves a lot to be desired and I would have to think long and hard before buying again from this dealership.
I have little faith that any Kia executive will care or follow up, but I think it's important to tell my story, as it might help others.
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