We have been taking our kids here for over a year now and have never had a bad or even mediocre experience. Lori always does a great job, and her shop is perfectly suited for kids. She has every video imagined to keep them entertained, and balloons, nail polish, and scented and sparkly hair spray for after thier cuts. Her shop is always clean, she's always on time for appointments, and she's super friendly and cheerful. Haircuts have become a real treat for our kids!