This review is not so much about this Costco location, although it is a good store, but more specifically about the Verizon center within this Costco store. I dealt with Jim after trying to accomplish a fairly simple upgrade (seemingly) at several other Verizon outlets, both franchise stores and corporate locations. I received different and contradictory information from at least 5 other Verizon representatives before I found Jim at this Costco. He was vastly better informed and more knowledgeable than the others were. I was able to get my new phone at a better price, and set up my 3-device Verizon account in just the manner I wanted. Jim's customer service was outstanding, and his desire to provide what I, the customer, wanted was exemplary. If I could award 10 stars, I would.