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  • I grew up in this neighbourhood and came down memory lane to grab a bite after lunch. The smell inside the store was amazing. The reason for the low review is the very disappointing cheddar chive scones I ordered and the lack of customer service as it appears the staff aren't trained? I was looking forward to the scones but they must have been a few days old or so as they were ROCK hard outside and densely dried up inside. I kid you not it banged to my plate rock hard. Got a few photos of them while the outer appearance looked nice and delicious but very contrary to reality. The other point I would like to mention is the lack of customer service especially for small business owners where service is imperative. The young gentleman spoke so softly under his breath perhaps he was even a bit shy. I asked him for a small cup of coffee and there was no acknowledgement but proceeded to make it. He rang up my order of the two scones and large bag of granola and asked me "how much is the granola?" I should have said $2 or something ridiculously low but all kidding aside...seriously you're asking a customer how much your products are??? He forgot to charge me for my coffee so another lady rang me through and looked at my small coffee and charged me for a medium. Again, seriously? There is very visual difference between two sizes and unless she was new but making that error? I said to her it's a small not medium and she glanced over at my coffee and said is that a 12oz? OMG again staff asking me? I have a problem when staff is asking me something you should have product knowledge over as that is YOUR job you're paid to do and my job to pay to get. I walked out in big disappointment as I really really really wanted to support my old neighbourhood.
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