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  • I grew up in the Boston area and since moving to Las Vegas two years ago, I have not stepped in the door of a Dunkin' Donuts. That was actually a good move on my part. I was in this location this weekend late in the morning. and I listed several pairs of donuts, hoping to make up a dozen or so. The place was pretty empty except for me and another person approaching the front door. The young people were chatting among themselves behind the counter, and there was ever so slight a delay in noticing the presence of customers. I have a personal feeling of gratitude whenever staff in any establishment have the training or the natural inclination to at least glance in the customer's direction, even if finishing another customer's transaction, which this was not. The young lady who took my order seemed to memorize what I requested. I thought- "this is good"! I went slowly because I was looking at the various flavors and could not decide quickly. Uh oh- she was not memorizing anything: she asked me what was next, after reaching for one kind. Finally, there were eight of the doughnuts, though I could swear I had chosen ten, and we had a few spaces to fill. Once the bag of donuts was placed in my hand, and the young lady said "thank you" rather wanly, I had to remind her I had requested a medium black coffee. Ugh- seriously: who wants to drink out of styrofoam in 2017? And the coffee was not fresh. I am sure that the youngsters working here had a busy early morning shift, as evidenced by doughnuts, crumbs, and trash on the floor. Oops: dinged again. I would normally say that I would come back to give DD a second chance, because I sometimes buy bags of their coffee, but why would I take my business into a place where the customers get sub par attention (I would go to a place where the staff write down flavors to save time and take orders correctly, believe me) and styrofoam? The doughnuts were fresh, but I still got some I never bargained for. The doughnuts got a good rating but I subtract for customer service and for crappy coffee in styrofoam. We have so many exquisite small business establishments here in Las Vegas, so if you don't need me, I don't need you, DD.
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